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How 888ok Handles Your Personal Information

This privacy policy explains exactly what data 888ok collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we protect it.

Account data protectionbKash, Nagad, Rocket transaction privacyNo data sold to third partiesYour right to request accessJurisdiction-dependent eligibility
888ok How 888ok Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to exercise a data right — access, correction or deletion — or if you have a question about how your bKash, Nagad or Rocket transaction data is handled, our account support team is your first stop. Send a clear request with your registered mobile number and we will respond through the same channel you used to reach us.

Team online

Live Chat

Open the chat widget from any page inside your account dashboard. Describe your data request and include your registered mobile number for faster routing.

Email Support

Send your privacy request to our support address listed in your account settings. We aim to acknowledge requests promptly and confirm the outcome in writing.

Account Help Centre

Log in and visit the Help section to find the privacy request form. Complete it with your wallet details — bKash, Nagad or Rocket — and the specific data concern.

HOW WE PROTECT YOU

Data Security, Cookies and Account Retention

We apply technical safeguards to your account data, including encrypted connections for every session on mobile or desktop. Your payment channel — whether bKash, Nagad or Rocket — communicates over secured APIs. Cookies on 888ok are used for session management and basic analytics only; we do not use them to build advertising profiles or share them with ad networks. Data access is limited to staff who need it to operate your account, process payments or resolve disputes.

Encrypted Connections

Every login, deposit and withdrawal request moves over an encrypted connection. This applies whether you are on a mobile browser in Dhaka or on desktop from any supported region.

Cookie Control

Session cookies keep you logged in while you move between the lobby and the cashier. You can clear these any time through your browser settings without losing your account.

Data Retention Rules

We hold account and transaction records for as long as your account remains open and for any period required by applicable law. When retention is no longer required, records are deleted.

Access Request Process

Submit a written request through live chat or email with your registered mobile number. We verify your identity before releasing any account data to prevent unauthorised disclosure.

Common Questions About Your Privacy at 888ok

These are the questions we hear most often about data, account privacy and how your information is used. If your question is not here, reach out through live chat or the Help Centre inside your account.

We collect your name, mobile number, email address and, for verification purposes, identity documents. Payment transaction references from bKash, Nagad or Rocket are also logged against your account.

No. Your wallet number is stored securely and used only to process deposits and withdrawals. It is not visible to other account holders or shared with third parties for marketing purposes.

You can submit a deletion request through our support channels. Whether we can fully delete your data depends on your local law and any legal retention obligation that applies to transaction records.

Send a written access request via live chat or email with your registered mobile number. We verify your identity first, then provide a summary of the account and transaction data we hold.

We do not sell your data. We share information only with payment providers like bKash, Nagad and Rocket where required to process transactions, and with service partners under strict confidentiality terms.

Closing your account does not automatically erase all records. We retain transaction data for the period required by applicable law, after which it is deleted. You can ask for details via our support team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.